Privacy Policy

This Privacy Policy explains how Treble 40 taxis ("we", "us", "our") collects, uses and protects personal information when you contact us or use our website. We are committed to handling personal data lawfully, fairly and transparently in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Treble 40 taxis
Location: Dunfermline, Fife, United Kingdom

For privacy enquiries, contact us at patrickmatthews123@outlook.com or by telephone on 01383 404040 or 07438 474183.

2. What data we collect

We may collect and process the following categories of personal data:

• Identity and contact data - name, email address, telephone number and any other details you provide when you call, message or email us.
• Booking data - pickup and drop-off locations, journey times, passenger numbers, luggage notes and related booking instructions you share with us.
• Technical data - limited server log information such as IP address, browser type and access times, generated automatically when you visit our website.
• Communications data - records of emails, WhatsApp messages and call notes relating to your enquiry or booking.

3. How we collect your data

• Directly from you when you contact us by phone, WhatsApp, email or in person.
• Automatically through basic website server logs when you browse our site.
• From publicly available business sources where you have published contact details for commercial purposes.

4. Why we use your data (lawful bases)

We process personal data only where a lawful basis applies under UK GDPR:

• Contract - to respond to enquiries and to enter into or perform a contract for taxi and private hire services.
• Legitimate interests - to run and improve our business, secure our website, keep records of commercial enquiries and bookings, and defend legal claims, where these interests are not overridden by your rights.
• Legal obligation - where we must keep records to meet tax, licensing or regulatory requirements.
• Consent - where you have given clear consent for a specific purpose (for example certain marketing messages). You may withdraw consent at any time.

5. How we use your data

• To respond to booking enquiries and provide quotations.
• To deliver and administer taxi, private hire and transfer services.
• To manage invoices, payments and account records.
• To communicate about pickups, delays and journey changes.
• To maintain the security and performance of our website.
• To comply with applicable law and respond to lawful requests from authorities.

6. Sharing your data

We do not sell your personal data. We may share information with trusted service providers who support our operations (for example email hosting, IT support or professional advisers), strictly under appropriate confidentiality and data processing arrangements.

We may also disclose data where required by law, court order or regulation, or to protect our rights, property or safety, or that of our customers or others.

7. International transfers

We aim to keep personal data within the United Kingdom. If any processing requires a transfer outside the UK, we will ensure appropriate safeguards are in place as required by UK data protection law.

8. How long we keep your data

We keep personal data only for as long as necessary for the purposes set out in this policy. Booking and accounting records are typically retained for up to six years to meet legal and tax requirements. Enquiry records that do not lead to a booking are kept for a shorter period unless we need them for an ongoing matter. Server logs are kept for a limited time for security and troubleshooting.

9. Your rights

Under UK GDPR you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure in certain circumstances
• Request restriction of processing
• Object to processing based on legitimate interests
• Request data portability where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details in section 1. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Cookies and this website

This website does not use advertising or analytics cookies. Essential hosting and security logs may process limited technical data as described above. If we introduce non-essential cookies in future, we will update this policy and, where required, seek your consent.

11. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we encourage you to take care when sending sensitive information by email or messaging apps.

12. Children

Our services are aimed at adults making travel bookings. We do not knowingly collect personal data from children through this website. Booking details for under-18 passengers travelling with adults are processed only as needed to provide the journey.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated revision date.

14. Contact

Questions about this policy or our use of personal data can be sent to patrickmatthews123@outlook.com or by calling 01383 404040.